Shipping Policy:

• Orders are generally processed within 5-10 business days.
• Our facility operates Monday-Friday and is closed on weekends and US holidays.
• In the event the recipient refuses or is unable to accept delivery, they are still responsible for any duties, customs, taxes, and return fees.

International Shipping:

• Please keep in mind shipping delays may occur with international shipments.
• The receiver is responsible for any additional duties, customs, and tax fees.

Backordered Items:

• Items that are out of stock will be placed on backorder.
• Backorders will ship separate from the original order once the product is available.
• If you would like to cancel a backordered item, please contact us at wholesale@ohhappyday.com.

Return Policy:

• To request a refund/return, please contact us at wholesale@ohhappyday.com. Do not ship any returns until approval has been granted. Please ensure the form given upon approval is included in your return package.
• If any items do not meet your expectations, they can be returned within 30 days of purchase for a refund. Any items returned after 30 days will not be eligible for a refund.
• Any original shipping or processing charges are non-refundable.
• Unless otherwise specified, the returner is responsible for any postage and shipping costs.
• Please ensure your return is well packed, items damaged during return shipping are unable to be refunded.
• Refunds will begin processing when returned items are received at our facility.

Damaged Product

• If product is delivered with damages or defects, please contact wholesale@ohhappyday.com right away.